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Shakehand with Life

Corporate Training and Management Education



Dr. Deming an American quality guru, encouraged the Japanese to adopt a scientific approach to problem solving, which later became known as the Deming or Plan-Do-Check-Act (PDCA) cycle. Subsequently, Deming replaced “Check” by “Study”, as that word reflects the actual meaning more accurately. A3 is the reporting document of PDSA.

Course Highlights

PDSA Cycle

  • Meaning of PDSA Cycle
  • Objective of PDSA cycle
  • PDSA cycle as Problem solving method
7 Phases of problem solving method
  1. Identify the opportunity
  2. Analyse the process
  3. Develop the optimal solution
  4. Implement
  5. Study the result
  6. Standardize the solution
  7. Plan for the future
A3; Reporting document of PDSA
  • What is A3?
  • A3 Thinking
  • How to overlay PDSA cycle on A3 document? 

Different section of A3 document

  • Theme section
  • Background section
  • Current condition/ problem statement
  • Goal statement section
  • Root cause analysis
  • Countermeasures section
  • Effort confirmation section
  • Follow-up actions section


  • Working knowledge of 7 QC Tools and SPC


  • Junior, middle, and senior level personnel from every department can participate.


course catalog 2016-17.pdf
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